ASSERTIVENESS SKILLS ESSENTIALS
Dealing with criticisms and objections from customers/colleagues requires specific communication skills. This workshop enables you to acquire these skills to assert appropriately and confidently at work.
- Disagree with others without getting aggressive
- Deal with criticisms
- Manage objections
- Handle upset customers
- Diffuse anger
- Apologise appropriately
- Say no without offending others
- Listen actively
- What is Assertiveness?
- What it means to be assertive
- Why people tend to be passive
- Patterns in Behaviour
- Body language in assertiveness
- Cultural differences and their impact on assertiveness
- Active Listening Skills
- Why we need to listen actively ?
- Listening actively
- Managing Conflict
- Working towards a win-win approach
- Learning to be Assertive
- Knowing what you want
- Setting limits
- Respecting the rights of others
- Knowing when to let go
- Skills in being Assertively
- Types of assertiveness techniques and when to use them
- Skills practice using work-related situations
An interactive course that involves group work, individual and group exercises, video discussions, case studies and role play based on work-related situations.
Who should attend?
(Level 1) Admin & Support
(Level 2) Supervisor, Executive, & Emerging Managers
Gaik Lim is a highly experienced and highly-rated trainer with over 20 years of professional and personal experience. She enjoys training and brings to her programmes interesting experiences gained from her work with corporations in the private and public sectors. Given her vast experiences, she hosted formal dinner and functions for ambassadors, diplomats and top senior corporate executives in various countries. With her enthusiasm and intense interest in her training programmes, Gaik stood out and is one of the recipients of the SIM’s Top 10 Trainers 2015. Gaik also conducts her training programmes in Hong Kong, Korea, Australia, Malaysia, Thailand and Brunei.
|Programme Fee||Amount (including 7% GST)||Remarks|
|Member Total Fee||$642.00||-|
|Non-Member Total Fee||$770.40||-|
|Early Bird Discount||10%||
Read Terms & Conditions
Early Bird Discount
Terms and Conditions
Programme Executive In Charge : Elynn Chen
Telephone number : 6248 9419
Email : firstname.lastname@example.org
Non-members are welcome to sign up for SIM membership to enjoy the discounted rate.
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