ASSERTIVENESS SKILLS FOR MANAGERS

Course overview

This programme is designed to highlight the need to demonstrate assertive behaviour and how it impacts overall performance. You will learn to interact more effectively with people and manage your relationship with others with greater confidence and authority.

Course benefits

Business Outcome

Being assertive means communicating your needs, wants and opinion to others in a direct and tactful manner, while at the same time receptive to their needs and without being confrontational or aggressive.

Learning Outcome

You cannot manage effectively if you feel uncomfortable saying ‘NO’ to your employees and are afraid to influence upwards and shy away from conflicts. Participants will learn to:

Take charge in their jobs
Handle conflicts with strength and decisiveness
Get tasks accomplished while maintaining effective relationships
Make requests and refuse others
Negotiate diplomatically
Influence others without being coercive or manipulative

Course outline

What is Assertiveness ?
- The philosophy of assertion
- Three response styles – Assertive, passive, aggressive
How did we Become Non-assertive?
- Coping mechanisms
- Expectations of others and self
Become Assertive
- Changing your self-limiting beliefs
- Identifying and owning your own wants
- Building your self-confidence
- Coping with criticism, anger and guilt
- Taking charge of your environment
Verbal Assertion
- Assertive communication options
- Which skills to use and when
Assertive Management
- Managing conflict
- Giving and receiving performance feedback
- Clear contracting, setting goals and follow-up
Managing Relationships at Work
- You and your boss, subordinates and co-workers
Influencing Skills
- Personal power
- Getting others to heed your advice
  
  As part of the training and learning during this course, photography and/or video recording of participants in action will be done.

Duration

3 day(s)

Who should attend?

(Level 2) Supervisor, Executive, & Emerging Managers

(Level 3) New Managers

(Level 4) Managers

Programme leader

Gaik Lim is a highly experienced and highly-rated trainer with over 20 years of professional and personal experience. She enjoys training and brings to her programmes interesting experiences gained from her work with corporations in the private and public sectors. Given her vast experiences, she hosted formal dinner and functions for ambassadors, diplomats and top senior corporate executives in various countries. With her enthusiasm and intense interest in her training programmes, Gaik stood out and is one of the recipients of the SIM’s Top 10 Trainers 2015. Gaik also conducts her training programmes in Hong Kong, Korea, Australia, Malaysia, Thailand and Brunei.

Course fee

Programme Fee	Amount (including 7% GST)	Remarks
Member Total Fee	$802.50	-
Non-Member Total Fee	$963.00	-
Early Bird Discount	10%	Read Terms & Conditions Early Bird Discount Terms and Conditions Early Bird Discount applies to all programmes except for funded or subsidised programmes. Registration must be received at least 4 weeks before the commencement date of the programme. Cannot be combined with other discounts or promotions unless otherwise stated. Upon receipt of registration, a seat will be reserved for the participant. Payment must be received before the commencement run date of the programme. No extension of the Early Bird closing date will be allowed. In the event that participant is not able to attend the programme, he/she may transfer his/her seat in the programme to another colleague 2 weeks before the programme commencement date. If participant did not turn up on the day of the programme for any reasons, full programme fee (non-discounted fee) will be charged accordingly. However, replacement is allowed at no charge and discount is applicable. Deferment of attendance is allowed only within the current calendar year.