CONFLICT MEDIATION: INSPIRING POSITIVE OUTCOMES

Course overview

Conflict management is an inevitable facet of the HR function.

Course benefits

In this illuminating program, you will uncover the role of conflict in a workplace culture and learn both conflict mediation and conflict management techniques and when to use them for workplace disputes. You will explore how conflict happens, how the brain reacts to conflict and why people react differently when conflict occurs. You will build your conflict management skills by applying a three-step conflict mediation process to multiple real-life scenarios. And you will leave this program with concrete tactics you can use to help reduce the level of conflict at your organisation.

  • Create a more harmonious workplace culture
  • Understand the role of mediation in workplace conflicts
  • Apply a mediation framework to workplace conflicts
  • Identify challenges that can arise with mediation and identify solutions
  • Identify strategies for employees to manage their own conflicts

Course outline

Module 1: Introduction

Module 2: Understanding Conflict

Module 3: Introducing Conflict Mediation

Module 4: Step 1 - Setting Up a Mediation

Module 5: Step 2 – Exploring the Conflict

Module 6: Step 3 – Reaching Resolution

Module 7: Reducing Conflict in Your Workplace Culture

Module 8: Conclusion

As part of the training and learning during this course, photography and/or video recording of participants in action will be done. 

Duration

2 Days

Who should attend?

Level 3 - New Managers
Level 4 - Managers
Level 5 - Senior Managers & Directors

Programme leader

Martin Lee holds a Master of Business Administration (MBA) from Lancaster University Management School (UK) and is a Senior Certified Professional with the Society for Human Resource Management (SHRM).

He also holds an Advanced Certificate in Training and Assessment (ACTA) and is a certified PROSCI Change Practitioner, Myers-Briggs Type Indicator (MBTI), Strong Interest Inventory (SII), as well as a Global Career Development Facilitator (GCDF).  

With more than 15 years of corporate and regional HR experience spanning the public sector, health care, Oil & Gas, and EdTech industries, Martin is a passionate trainer and facilitator who seeks to create a learning environment in his workshops where learners discover, engage, internalise and are able to benefit practically from what they have learnt. Martin was a speaker at SHRM’s Global HR conferences in Chicago (2018) and Las Vegas (2019), and has served as a Subject Matter Expert in SHRM’s exam development efforts since 2016. During his free time, he enjoys spending time with his family, nature walks and volunteering as a career coach with the Catholic Business Network. 

Course fee

Programme Fee Amount (including 7% GST) Remarks
Member Total Fee $909.50 -
Non-Member Total Fee $1,070.00 -
Early Bird Discount 10% Read Terms & Conditions

Enquiries : Lee Yoke Leng - 62485892 | 62466746, yokeleng@sim.edu.sg


Non-members are welcome to sign up for SIM membership to enjoy the discounted rate.

To register for the programmes now, select the preferred programme run-dates below through the register icon.

Course runs

Date Time Venue Registration Closing Date Register
07-04-2022 to 08-04-2022 09:00 - 17:00 SIM Management House, 41 Namly Avenue, Singapore 267616 24-03-2022

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