INTRODUCTION TO SYSTEMS THINKING

Course overview

  • Concept of Systems Thinking
  • Framework for Systems Thinking (5 levels The Iceberg Model)
    • What is happening? – Establishing the facts
    • What is the real problem? – Separating symptom from root cause
    • What is causing the problem? – Appreciating the underlying structures
    • Why is this happening? – Vision and Mental Model
    • Application of Systems Thinking (Problem Solving, Strategy Creation, Culture Change)


Course benefits

At the end of the programme, you should be able to:

  1. Analyse an issue in terms of components and their inter-connections
  2. Synthesise perspectives from different stakeholders into a coherent picture
  3. Assess the situation with a systems-level perspective
  4. Identify the symptoms, root cause and consequences of a complex issue
  5. Adopt new paradigm and new mindset to reframe a problem
  6. Resolve the complex issue by creating effective solutions


Course outline

In today’s world, we work in and work through systems. Systems are force multipliers – but they also create problems that are complex and multi-faceted. To be effective, we need to be able to appreciate the system and its power; if not, we will be overwhelmed by the system – much like 6 blind men each feeling a part of an elephant. This programme introduces an approach to managing complexity using Systems Thinking. It enables the participants to appreciate the BIG picture and the inter-connections within the system. The participants will gain an insight into separating symptoms from real causes, and find high leverage points to implement effective solutions.

Through this programme, participants will increase their problem-solving capability, thereby bringing long-lasting efficiency and improvement at the workplace. In addition, the ability to appreciate the big picture enables them to formulate strategies, leading to aligned effort, less wastage, and ultimately improved revenue and profit margins.

Duration

2 days

Who should attend?

Level 2 - Supervisor, Executive, & Emerging Managers
Level 3 - New Managers

Programme leader

TAN Hong Wee, who has had 26 years’ experience as a leader in the Singapore Armed Forces. Leveraging on his vast experience as an operational leader, he was subsequently appointed to the SAF Centre for Leadership Development, where he was the administrator of the keystone Leadership and Organisational Programme – in that sense, Hong Wee combines real ground experience with the ability to teach and inspire.

Since leaving civil service in 2013, Hong Wee has been actively engaged in Leadership Development and Consultancy for a wide spectrum of organisations in both public and private sectors. Through his consultancy, Hong Wee has amassed real-life applications and examples of leadership in context. These come to life in both his programmes as well as his two books: ‘Leader As Coach, Leader As Facilitator’and ‘Be Smarter Than Your Problem – The Art of Systems Thinking’. Hong Wee holds 2 Master’s Degree: University of Cambridge (Mathematics) and Naval Postgraduate School (Systems Engineering).

Course fee

Programme Fee Amount (including 7% GST) Remarks
Full Fee with GST $1,123.50 -

Only staff of NCSS member SSAs are eligible for the VCF Grant. The funding application to be submitted by the staff who has access right by the agency's Administrator. All application need to be submitted and approved before course start date. VCF approval email must be submitted prior to course registration.


For enquiries, please contact Patricia Lee @ 62489447 or email patricialee@sim.edu.sg

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