PERFORMANCE COMPASS THAT ENGAGE, ENABLE, AND EMPOWER
Effective performance management are essential to businesses. Through both formal and informal processes, it helps managers align their employees, resources, and systems to meet company strategic objectives. Performance conversations also work as a dashboard, providing an early warning of potential problems, including retaining top performers, performance falling below expectations.
This workshop aims to enable people managers with the skills and strategies involved in setting specific objectives, coaching for performance, having engaging performance review conversations that can be turned around to become opportunities to enhance employee performance.
- Heightened awareness on Performance Management Principles and how the role as People Managers can influence performance in the organisation
- Formulate and agree on key work deliverables that are aligned with organisation strategic directions
- Be able to demonstrate techniques to handle human emotional reactions to feedback
- Apply the S.B.I and GROW model in ongoing feedback and performance conversations
- Learn approaches to deliver and manage performance conversations
Module 1 – INTRODUCTION: Trends & Practices, Unfair Performance Assessments
Module 2 – CREATE DRIVE: Goal Setting, Manage Emotional Reactions, Goal Agreement
Module 3 – MANAGE EXPECTATIONS: Providing Feedback (S.B.I) and Coaching Conversations (GROW)
Module 4 – APPRAISAL DISCUSSIONS: The Optimal Appraisal Model & Performance Appraisal Discussions
Who should attend?
(Level 2) Supervisors, Executive, & Emerging Managers
(Level 3) New Managers
(Level 4) Managers
Annie Tan has over 20 years of leadership and management experience in DBS Bank, Standard Chartered Bank and Fiserv Aspac (Banking Solutions Consulting), 10 years in Human Capital.
In DBS, Annie spearheaded the setting up of the SME hotline and led teams to support SME & Wealth customers in the Customer Centre (an award-winning in-house 600 seats Call Centre).
As the Head of Onboarding in DBS Learning & Talent Development, she developed programmes in Customer Service, Leadership and Management.
As the Deputy to the Head of Leadership Institute, Annie successfully designed and facilitated programmes on Leadership, Professional Development, Performance Management and Cultural Development for DBS across the region.
|Programme Fee||Amount (including 7% GST)||Remarks|
|Member Total Fee||$513.60||-|
|Non-Member Total Fee||$642.00||-|
|Early Bird Discount||10%||
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Telephone number : 62489447
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