PERFORMANCE COMPASS THAT ENGAGE, ENABLE, AND EMPOWER

Course overview

Effective performance management are essential to businesses. Through both formal and informal processes, it helps managers align their employees, resources, and systems to meet company strategic objectives. Performance conversations also work as a dashboard, providing an early warning of potential problems, including retaining top performers, performance falling below expectations.

Course benefits

Business Outcomes:

This workshop aims to enable people managers with the skills and strategies involved in setting specific objectives, coaching for performance, having engaging performance review conversations that can be turned around to become opportunities to enhance employee performance.

Learning Outcomes:

Heightened awareness on Performance Management Principles and how the role as People Managers can influence performance in the organisation
Formulate and agree on key work deliverables that are aligned with organisation strategic directions
Be able to demonstrate techniques to handle human emotional reactions to feedback
Apply the S.B.I and GROW model in ongoing feedback and performance conversations
Learn approaches to deliver and manage performance conversations

Course outline

Module 1 – INTRODUCTION: Trends & Practices, Unfair Performance Assessments

Module 2 – CREATE DRIVE: Goal Setting, Manage Emotional Reactions, Goal Agreement

Module 3 – MANAGE EXPECTATIONS: Providing Feedback (S.B.I) and Coaching Conversations (GROW)

Module 4 – APPRAISAL DISCUSSIONS: The Optimal Appraisal Model & Performance Appraisal Discussions

Duration

1 day(s)

Who should attend?

(Level 2) Supervisors, Executive, & Emerging Managers

(Level 3) New Managers

(Level 4) Managers

Programme leader

Annie Tan has over 20 years of leadership and management experience in DBS Bank, Standard Chartered Bank and Fiserv Aspac (Banking Solutions Consulting), 10 years in Human Capital.

In DBS, Annie spearheaded the setting up of the SME hotline and led teams to support SME & Wealth customers in the Customer Centre (an award-winning in-house 600 seats Call Centre).

As the Head of Onboarding in DBS Learning & Talent Development, she developed programmes in Customer Service, Leadership and Management.

As the Deputy to the Head of Leadership Institute, Annie successfully designed and facilitated programmes on Leadership, Professional Development, Performance Management and Cultural Development for DBS across the region.

Course fee

Programme Fee	Amount (including 7% GST)	Remarks
Member Total Fee	$577.80	-
Non-Member Total Fee	$642.00	-
Early Bird Discount	10%	Read Terms & Conditions Early Bird Discount Terms and Conditions Early Bird Discount applies to all programmes except for funded or subsidised programmes. Registration must be received at least 4 weeks before the commencement date of the programme. Cannot be combined with other discounts or promotions unless otherwise stated. Upon receipt of registration, a seat will be reserved for the participant. Payment must be received before the commencement run date of the programme. No extension of the Early Bird closing date will be allowed. In the event that participant is not able to attend the programme, he/she may transfer his/her seat in the programme to another colleague 2 weeks before the programme commencement date. If participant did not turn up on the day of the programme for any reasons, full programme fee (non-discounted fee) will be charged accordingly. However, replacement is allowed at no charge and discount is applicable. Deferment of attendance is allowed only within the current calendar year.