SERVICE COACHING

Course overview

Coaches empower and inspire individuals and teams to be grow professionally, to be more goal orientated, engaged and productive. Many organisations have identified coaching to be a critical leadership skill which improves resiliency and effectiveness to change.


In this programme, you will recognise the characteristics and role of an effective coach to empower individuals and teams to maximise their performance potential.


Course benefits

Business Outcomes

Participants will advance their know-how in applying coaching techniques to empower staff to address service gaps and monitor their progress for improvements. Promoting a coaching culture drives high-performance so that teams can deliver on service in accordance to the organization’s vision, mission and values.


Learning Outcomes

1. Recognise the characteristics and role of an effective coach

2. Adopt techniques to empower individuals to maximise their performance potential

3. Prepare to coaching plan to close performance gaps

4. Monitor the progress for improvement

Course outline

1. Role and characteristics of a coach

2. Coaching skills

3. Coaching process

4. Barriers to coaching

5. Monitor the progress for improvement

Duration

2

Who should attend?

Level 2 - Supervisor, Executive, & Emerging Managers
Level 3 - New Managers
Level 4 - Managers

Programme leader

Jenna Comet has diverse experience in both multinational corporations and small enterprise. She has a rich and broad experience in the retail industry where she succeeded in leading several transversal positions in business and human capital development. An action orientated self-starter, she has lived and worked in an international environment. Her career started in boutique management where she learnt the ropes of being an entrepreneur and how to motivate a team to achieve the commercial objectives. Intrigued by broader business strategy, she assumed a role in regional marketing for APAC. Jenna enhanced her business acumen in retail management and CRM with a leading luxury house. Her passion for people led her to diversify her capability in learning and development. Due to her versatility & drive, she was nominated to be the head of human resources for SEA & Oceania. Jenna was a member of the Regional Exco where she served as a trusted advisor to the senior management team.


Throughout her career Jenna has mentored and coached leaders from various functions and levels.


Currently an independent Talent Development and Leadership Coach, Jenna provides bespoke learning and organisational development services to individuals as well as organizations. Her clients include the social services enterprise, tertiary institutions, SMEs and MNCs. 

Course fee

Programme Fee Amount (including 7% GST) Remarks
Full Fee with GST $642.00 -

Funding option available soon, watch this space for more update

Course runs

Date Time Venue Registration Closing Date Register
06-12-2021 to 07-12-2021 09:00 - 17:00 SIM MH 22-11-2021

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