SERVICE EXCELLENCE AND SERVICE MINDSET (SYNCHRONOUS E-LEARNING)

Course overview

When you go beyond the expectations of your customers and offer an industry-leading experience that truly bowls over them, then such activity is understood as Service Excellence.


In this programme you will be equipped with a service mindset necessary to deliver service excellence. Recognise the typologies of customers to personalise your service approach to go beyond expectations and identify areas of improvements to strengthen customer experience. 

Course benefits

Jenna Comet has diverse experience in both multinational corporations and small enterprise. She has a rich and broad experience in the retail industry where she succeeded in leading several transversal positions in business and human capital development. An action orientated self-starter, she has lived and worked in an international environment. Her career started in boutique management where she learnt the ropes of being an entrepreneur and how to motivate a team to achieve the commercial objectives. Intrigued by broader business strategy, she assumed a role in regional marketing for APAC. Jenna enhanced her business acumen in retail management and CRM with a leading luxury house. Her passion for people led her to diversify her capability in learning and development. Due to her versatility & drive, she was nominated to be the head of human resources for SEA & Oceania. Jenna was a member of the Regional Exco where she served as a trusted advisor to the senior management team.


Throughout her career Jenna has mentored and coached leaders from various functions and levels.


Currently an independent Talent Development and Leadership Coach, Jenna provides bespoke learning and organisational development services to individuals as well as organizations. Her clients include the social services enterprise, tertiary institutions, SMEs and MNCs. 

Course outline

1. Qualities of a service professional

2. Adapting to the typologies of customers

3. Principles of effective communication

4. Technique to understand needs and expectations

5. Developing empathy

6. Respond to service challenges

7. Feedback to improve customer experience

Duration

2

Who should attend?

Level 1 - Admin & Support
Level 2 - Supervisor, Executive, & Emerging Managers

Programme leader

Jenna Comet has diverse experience in both multinational corporations and small enterprise. She has a rich and broad experience in the retail industry where she succeeded in leading several transversal positions in business and human capital development. An action orientated self-starter, she has lived and worked in an international environment. Her career started in boutique management where she learnt the ropes of being an entrepreneur and how to motivate a team to achieve the commercial objectives. Intrigued by broader business strategy, she assumed a role in regional marketing for APAC. Jenna enhanced her business acumen in retail management and CRM with a leading luxury house. Her passion for people led her to diversify her capability in learning and development. Due to her versatility & drive, she was nominated to be the head of human resources for SEA & Oceania. Jenna was a member of the Regional Exco where she served as a trusted advisor to the senior management team.


Throughout her career Jenna has mentored and coached leaders from various functions and levels.


Currently an independent Talent Development and Leadership Coach, Jenna provides bespoke learning and organisational development services to individuals as well as organizations. Her clients include the social services enterprise, tertiary institutions, SMEs and MNCs. 

Course fee

Programme Fee Amount (including 7% GST) Remarks
Full Fee with GST $642.00 -

Jenna Comet has diverse experience in both multinational corporations and small enterprise. She has a rich and broad experience in the retail industry where she succeeded in leading several transversal positions in business and human capital development. An action orientated self-starter, she has lived and worked in an international environment. Her career started in boutique management where she learnt the ropes of being an entrepreneur and how to motivate a team to achieve the commercial objectives. Intrigued by broader business strategy, she assumed a role in regional marketing for APAC. Jenna enhanced her business acumen in retail management and CRM with a leading luxury house. Her passion for people led her to diversify her capability in learning and development. Due to her versatility & drive, she was nominated to be the head of human resources for SEA & Oceania. Jenna was a member of the Regional Exco where she served as a trusted advisor to the senior management team.


Throughout her career Jenna has mentored and coached leaders from various functions and levels.


Currently an independent Talent Development and Leadership Coach, Jenna provides bespoke learning and organisational development services to individuals as well as organizations. Her clients include the social services enterprise, tertiary institutions, SMEs and MNCs. 

Course runs

Date Time Venue Registration Closing Date Register
21-10-2021 to 22-10-2021 09:00 - 17:00 virtual 07-10-2021

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