SERVICE LEADERSHIP

Course overview

Leaders are instrumental in achieving the strategic vision, goals and priorities into operational plans for their teams. They also need to develop the company’s future leadership pipeline to ensure long term success.


In this programme you will recognise the characteristics of a leader and be instrumental in delivering the service excellence which is align to the organisation’s customer centric strategy. It will provide you techniques to influence and analyse the performance of your team.

Course benefits

Business Outcomes

Participants will advance their know-how in demonstrating the different leadership styles, be equipped with the skills necessary to successfully lead a service organization with confidence and purpose upon completion of the course.


Learning Outcomes


1. Recognise the styles in leadership and know when to apply them

2. Adopt techniques to operationalise the organization’s vision, mission & values

3. Lead, engage and motivate teams in achieving customer centric strategies 

4. Analyse gaps in performance 

5. Identity and recommend follow up actions for development

Course outline

1. Leadership styles

2. Methods to operationalise the strategy

3. Techniques to engage, influence and motivate teams

4. Ways to promote customer centric environment

5. Measure and manage performance 


Duration

2

Who should attend?

Level 3 - New Managers
Level 4 - Managers

Programme leader

Jenna Comet has diverse experience in both multinational corporations and small enterprise. She has a rich and broad experience in the retail industry where she succeeded in leading several transversal positions in business and human capital development. An action orientated self-starter, she has lived and worked in an international environment. Her career started in boutique management where she learnt the ropes of being an entrepreneur and how to motivate a team to achieve the commercial objectives. Intrigued by broader business strategy, she assumed a role in regional marketing for APAC. Jenna enhanced her business acumen in retail management and CRM with a leading luxury house. Her passion for people led her to diversify her capability in learning and development. Due to her versatility & drive, she was nominated to be the head of human resources for SEA & Oceania. Jenna was a member of the Regional Exco where she served as a trusted advisor to the senior management team.


Throughout her career Jenna has mentored and coached leaders from various functions and levels.


Currently an independent Talent Development and Leadership Coach, Jenna provides bespoke learning and organisational development services to individuals as well as organizations. Her clients include the social services enterprise, tertiary institutions, SMEs and MNCs. 

Course fee

Programme Fee Amount (including 7% GST) Remarks
Full Fee with GST $642.00 -

Funding option available soon, watch this space for more update

Course runs

Date Time Venue Registration Closing Date Register
14-10-2021 to 15-10-2021 09:00 - 17:00 SIM MH 30-09-2021

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