STAKEHOLDER ENGAGEMENT AND MANAGEMENT L4 (CLASSROOM AND ASYNCHRONOUS E-LEARNING)

Course overview

In a complex business world, having the capability to engage with various stakeholders is paramount for any individual in any role to achieve desired business outcomes through effective communication, cross-functional collaboration and optimizing limited resources. This programme strengthens one’s competencies in handling various stakeholders, enhancing the effectiveness and efficiency in stakeholder engagement and management 

Course benefits

Participants will explore key stakeholder engagement techniques as well as how to become more assertive, communicate effectively, create and present winning business case, establish high-performing collaborative actions and becoming a trusted advisor. Participants would be able to engage and manage stakeholders better back in one’s organisation for improved business outcomes.

  • Identify, Analyse and Prioritise Stakeholders
  • Communicate Effectively with Stakeholders
  • Build Relationships with Stakeholders

Course outline

  • Identification of Stakeholders
  • Analysis and Priortisation of Stakeholders
  • Stakeholders Monitoring
  • Stakeholders Perspectives
  • The Effective Communication Process
  • Barriers to Communication
  • Active Listening
  • Listening Behaviours
  • Techniques to Engage Stakeholders
  • Rapport and Trust with Stakeholders
  • Effective Influencing Techniques

As part of the training and learning during this course, photography and/or video recording of participants in action will be done. 


This 2 Days (20-hour) programme includes:

  • 16 hours of Instructor-Led Learning (2 days x 8 hours), and
  • 4 hours of Asynchronous E-learning (Self-paced; to be completed before Day 2 of the course)

Duration

2 Days

Who should attend?

Level 4 - Managers
Level 5 - Senior Managers & Directors

Programme leader

Annie Tan has over 20 years of leadership and management experience in DBS Bank, Standard Chartered Bank and Fiserv Aspac (Banking Solutions Consulting), 10 years in Human Capital.

In DBS, she spearheaded the setting up of the SME hotline and led teams to support SME & Wealth customers in the Customer Centre (an award-winning in-house 600 seats Call Centre).

As the Head of Onboarding in DBS Learning & Talent Development, she developed programmes in Customer Service, Leadership and Management.

As the Deputy to the Head of Leadership Institute, Annie successfully designed and facilitated programmes on Leadership, Professional Development, Performance Management and Cultural Development for DBS across the region.

Course fee

Programme Fee Amount (including 7% GST) Remarks
Full Fee with GST $909.50 -

Programme Fees

Full Course Fee: $909.50 (inclusive of 7% GST)

Nett Fee (after funding) *:

For Employer Sponsored Participants

SME: $144.50

Non-SME: $609.50

For Participants eligible for SkillsFuture Mid-Career Enhanced Subsidy:

40 years old and above

(Singapore Citizen only): $144.50

For Self Sponsored Participants:

SkillsFuture Credit is applicable for Singapore Citizens aged 25 years old and above only

Inclusive of 7% GST (GST is based on Full Course Fee)

*Terms and conditions apply


Enquiries : Lee Yoke Leng - 62485892 | 62466746, yokeleng@sim.edu.sg

Course runs

Date Time Venue Registration Closing Date Register
08-03-2022 to 15-03-2022 09:00 - 18:00 SIM Management House, 41 Namly Avenue, Singapore 267616 22-02-2022

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