STAKEHOLDER ENGAGEMENT AND MANAGEMENT L5 (CLASSROOM AND ASYNCHRONOUS E-LEARNING)
Mastering strategies to engage and manage stakeholder is a powerful skill that enhance work efficiency and collaboration opportunities tremendously. This programme explores extensively on strategies for stakeholder engagement and management, facilitation techniques and negotiation strategies to achieve business outcomes and escalate business performance for organizations.
Participants will be exposed to insightful strategies on stakeholder engagement and management, learn effective facilitation techniques, master negotiation and conflict resolution techniques so as to foster stakeholders’ collaboration for better business outcomes.
- Develop Stakeholder Management Strategy
- Facilitate Discussion and Negotiations
- Becoming a Trusted Advisor
- Prioritisation and Evaluation of Stakeholder Relationship
- Development of Stakeholder Canvas and Roadmap
- Application of Effective Decision Making Techniques
- Application of Effective Negotiation Techniques
- Importance of External Networking Opportunities
- Trusted Advisor Relationship
As part of the training and learning during this course, photography and/or video recording of participants in action will be done.
This 2 Days (20-hour) programme includes:
- 16 hours of Instructor-Led Learning (2 days x 8 hours), and
- 4 hours of Asynchronous E-learning (Self-paced; to be completed before Day 2 of the course)
Who should attend?
Level 4 - Managers
Level 5 - Senior Managers & Directors
Annie Tan has over 20 years of leadership and management experience in DBS Bank, Standard Chartered Bank and Fiserv Aspac (Banking Solutions Consulting), 10 years in Human Capital.
In DBS, she spearheaded the setting up of the SME hotline and led teams to support SME & Wealth customers in the Customer Centre (an award-winning in-house 600 seats Call Centre).
As the Head of Onboarding in DBS Learning & Talent Development, she developed programmes in Customer Service, Leadership and Management.
As the Deputy to the Head of Leadership Institute, Annie successfully designed and facilitated programmes on Leadership, Professional Development, Performance Management and Cultural Development for DBS across the region.
|Programme Fee||Amount (including 7% GST)||Remarks|
|Full Fee with GST||$963.00||-|
Full Course Fee: $963.00 (inclusive of 7% GST)
Nett Fee (after funding) *:
For Employer Sponsored Participants
For Participants eligible for SkillsFuture Mid-Career Enhanced Subsidy:
40 years old and above
(Singapore Citizen only): $333.00
For Self Sponsored Participants:
SkillsFuture Credit is applicable for Singapore Citizens aged 25 years old and above only
Inclusive of 7% GST (GST is based on Full Course Fee)
*Terms and conditions apply
Enquiries : Lee Yoke Leng - 62485892 | 62466746, firstname.lastname@example.org