Course overview

Change is the only constant. Handling change management at the workplace is important as organisational change is more the norm rather than the exception. This course introduces the change management processes as well as change management tools and principles that professionals can use to initiate and sustain change processes more smoothly for greater acceptance and buy-in for those affected by the change.

Course benefits

Business Outcomes

Participants will improve on their ability to guide employees in the organisation to maintain a constant state of evolution and facilitate periods of general business change. This allows employees to remain motivated and productive during the introduction of new technologies or processes.

Learning Outcomes

By the end of this course, participants should be able to:

  • Apply change management principles and theories
  • Plan for change management implementation
  • Manage and evaluate the impact of change
  • Identify areas of further improvement

Course outline

This 1 day course will cover:  

Apply change management principles and theories

  • Define change management
  • Describe principles of change management
  • Modelling Change

Plan for change management implementation

  • Plan your communication to get buy-in for change
  • Identify and appoint various roles and responsibilities to implement change
  • Identify factors that support or hinder change processes
  • Anticipate and address consequences change will bring
  • Plan for resources to implement change activities

Manage and evaluate the impact of change

  • Develop and review systems for identifying and sharing learning from change implementation processes
  • Analyse results of change to establish trends

Identify areas of further improvement

  • Identify actions and resources required to ensure change processes generate required benefits
  • Monitor implemented changes for further improvement


1 day(s)

Who should attend?

(Level 3) New Managers    

(Level 4) Managers

(Level 5) Senior Managers & Directors

Programme leader

Leonard Tay has been active professionally for the past 27 years with experience in the areas of Information Technology, Customer Service, Business Development including Training Delivery and Consultancy. Organisations he previously served in included Brelsoft Technology, 3M Singapore and NCS. At 3M he was recognised as Outstanding Sales Performer for three Quarters. He also specialises in working with organisations to provide instructional design, software applications for teaching and learning as well as training solutions or workforce development and re-profiling.

Due to his business development and technical work experience, Leonard is a versatile trainer able to effectively deliver soft skills as well as technical subject content. Besides technology related training, he has facilitated training for customer service, soft skills and leadership programmes such as Design Thinking, Managing Change, Implementing Continuous Improvement in Service Delivery, Delivering Impactful Presentations, Leading Workplace Communication and Engagement, Managing Service Innovation, Problem Solving and Decision Making using Systems Thinking. 

As he specialises in training and instructional design, he also trains and assess other trainers for the Advanced Cert in Learning and Performance(ACLP) which is a nationally recognised programme for certifying trainers. As a trained instructional designer, Leonard has also developed curriculum and managed training projects for diverse sectors ranging from the Leadership and People Management, Security, Training, Business Management as well as IT Systems in Healthcare and the Civil Service. Being a recognised Skills Future Mentor by Enterprise Singapore, Leonard is also able to work with organisations to perform training needs analysis to close competency gaps and guide in-house supervisors to develop mentorship skills and write OJT blueprints.

Course fee

Programme Fee Amount (including 7% GST) Remarks
Member Total Fee $802.50 -
Non-Member Total Fee $909.50 -
Early Bird Discount 10% Read Terms & Conditions

Programme Executive In Charge : Grace Tan

Telephone Number : 62489414 | 62466746,

Email :

Non-members are welcome to sign up for SIM membership to enjoy the discounted rate.

To register for the programmes now, select the preferred programme run-dates below through the register icon.

Course runs

Date Time Venue Registration Closing Date Register
08-06-2021 to 08-06-2021 09:00 - 17:00 SIM Management House, 41 Namly Avenue, Singapore 267616 25-05-2021

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