Course overview

Managing a team is becoming increasingly challenging with the rising diversity of our workforce. While diverse teams collectively present a greater wealth of experience and ideas, they often have a greater variety of communication styles, motivations, working approaches and norms, making for more complexity in team management.

This programme helps participants understand the benefits of managing workplace diversity, assess their current state of diversity management, and implement diversity management practices that are in line with the recommendations of the National Integration Working Group for Workplaces (NIWG-W). 

Course benefits

Business Outcomes

When participants are able to manage a diversified workforce effectively, the organisation gains a good reputation and image because it is seen as having fair employment practices. Diverse Teams also increases creativity and problem solving and a diverse workforce can optimize an organisation's ability to meet the needs of each different market.

Learning Outcomes

By the end of this course, participants should have the knowledge to:

  • Identify the current state of diversity management and reasons why managing diversity in the organisation is important
  • Manage team members of different backgrounds
  • Build an inclusive culture within your team

Course outline

  • Introduction
  • The current state of diversity management  
  • Reasons why managing diversity in the organisation is important
  • Manage team members of different backgrounds
  • How inclusive are you as a manager?
    • How to be a more inclusive manager
    • Managing across generations, nationalities and cultures
  • Building an inclusive culture within your team
    • How well does your diverse team work together?
    • Building a culture of inclusiveness within your team
    • Managing conflicts within your team 


1 day(s)

Who should attend?

(Level 3) New Managers    

(Level 4) Managers

(Level 5) Senior Managers & Directors

Programme leader

Leonard Tay has been active professionally for the past 27 years with experience in the areas of Information Technology, Customer Service, Business Development including Training Delivery and Consultancy. Organisations he previously served in included Brelsoft Technology, 3M Singapore and NCS. At 3M he was recognised as Outstanding Sales Performer for three Quarters. He also specialises in working with organisations to provide instructional design, software applications for teaching and learning as well as training solutions or workforce development and re-profiling.

Due to his business development and technical work experience, Leonard is a versatile trainer able to effectively deliver soft skills as well as technical subject content. Besides technology related training, he has facilitated training for customer service, soft skills and leadership programmes such as Design Thinking, Managing Change, Implementing Continuous Improvement in Service Delivery, Delivering Impactful Presentations, Leading Workplace Communication and Engagement, Managing Service Innovation, Problem Solving and Decision Making using Systems Thinking. 

As he specialises in training and instructional design, he also trains and assess other trainers for the Advanced Cert in Learning and Performance(ACLP) which is a nationally recognised programme for certifying trainers. As a trained instructional designer, Leonard has also developed curriculum and managed training projects for diverse sectors ranging from the Leadership and People Management, Security, Training, Business Management as well as IT Systems in Healthcare and the Civil Service. Being a recognised Skills Future Mentor by Enterprise Singapore, Leonard is also able to work with organisations to perform training needs analysis to close competency gaps and guide in-house supervisors to develop mentorship skills and write OJT blueprints.

Course fee

Programme Fee Amount (including 7% GST) Remarks
Member Total Fee $663.40 -
Non-Member Total Fee $749.00 -
Early Bird Discount 10% Read Terms & Conditions

Enquiries : Angel Tan - 62489437 | 62466746,

Non-members are welcome to sign up for SIM membership to enjoy the discounted rate.

To register for the programmes now, select the preferred programme run-dates below through the register icon.

Course runs

Date Time Venue Registration Closing Date Register
01-06-2021 to 01-06-2021 09:00 - 17:00 SIM Management House, 41 Namly Avenue, Singapore 267616 18-05-2021

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